Our hanger experts have put together answers for some of the most frequently asked questions from customers. However, if you don’t see your question answered below please contact us and we will do our best to help you.
- How can I pay?
We accept payment by credit card, PayPal account or bank transfer. PayPal secure servers capture credit card payments. We do not capture any credit card details on our own servers. If you select the option on the checkout page to pay by bank transfer our bank account details will appear.
- Can I pay in Euro or Sterling?
We accept payment in either Euro or Sterling. Simply select your currency by clicking here. We currently do not accept payment in any other currency.
- Are prices shown net of VAT or including VAT?
Prices are shown both net of VAT and including VAT. This is because trade customers want to see prices net of VAT.
- Do prices include delivery?
Prices do not include delivery. The flat rate delivery charge for orders under €95 + VAT (or Sterling equivalent) is shown on the checkout page. Orders over €95 + VAT qualify for FREE shipping.
- Is your website secure?
hangers.ie is an https (http secure) website. We use the latest SSL (secure sockets layer) technology to keep your transactions on our website secure. Also, we adhere to the recommended best practices for e-commerce websites. Moreover, browsers display a padlock image to show our website is secure.
- Can I set up an account?
Yes it is very simple to set up an account by registering here. Setting up an account makes it easier for you to place orders and also view your order history with us.
- How much do I pay for shipping?
We charge a flat shipping rate to Ireland and UK of €9.99 + VAT (charged at 23%). The flat rate applies on all orders up to €95 + VAT (or Sterling equivalent). Shipping is FREE to Ireland and UK on all orders over €95 + VAT (or Sterling equivalent). To avail of free shipping simply select the free shipping option that will appear on the checkout page. We charge you the flat shipping rate of €9.99 + VAT if you do not select the free shipping option. In addition, we do not refund this charge.
- Where do you ship to?
We ship across Ireland and UK. We do not currently ship to any other countries.
- What VAT rate is charged?
We charge VAT at 23% because we are a Republic of Ireland company. Therefore, we charge the VAT rate set under Irish legislation.
- Will I be charged VAT if I have a UK VAT number?
Under EU VAT legislation we do not charge VAT to customers with a valid UK VAT number. Simply enter your UK VAT number in the box provided on the checkout page. You will then see your order total updated to exclude VAT. Under VAT legislation we have to charge VAT to all customers in the Republic of Ireland and UK customers. The only exception is for customers who provide us with a a valid UK VAT number on the checkout page.
- How long does delivery take?
Delivery is usually from 1 to 5 working days for most orders. In addition, we only despatch orders once we receive payment in full. However, if for whatever reason delivery will be longer we will advise you of this.
- What pack sizes do products come in?
Pack sizes for most products are 10, 50, 100 and box quantity. Unless stated on a product page we do not supply any other pack sizes.
- Do you have a product catalogue that you can send me?
We do not send out any product catalogues out by post any more because the cost is prohibitive. In addition, most customers prefer to search hangers.ie to find the coat hangers they need.
- Do you really manufacture clothes hangers in Ireland?
Yes we really do manufacture plastic clothes hangers in Ireland! We are very proud to continue the tradition of producing plastic clothes hangers in our modern factory in Castlebellingham, Co. Louth. Our expert staff produce plastic clothes hangers using the latest injection moulding processes.
- How long has your company been in business?
Smallwares Limited established in 1936 owns hangers.ie. By our reckoning we have been in business a long time!
- Do you offer price discounts for larger orders?
Price discounts for larger orders start at a minimum of a pallet quantity. For most products this is 20 boxes. In addition, payment terms for pallet orders are 100% on order. On ordering we will advise on lead times. However, it is usually a minimum of 5 to 6 weeks from the date when we receive payment in full. We can deliver pallet loads across Ireland and UK. Please contact us if you wish to order pallet quantities.
- Can I speak to a sales representative to help me select the correct coat hangers?
Please feel free to phone us Monday to Friday (except bank holidays) between 8am and 5pm to speak to a sales representative. As a result of being a leading manufacturer of coat hangers we are experts in all things related to hangers. What we don’t know about clothes hangers is not worth knowing!